FAQs

Hit Me Helpers Foundation is a Virginia 501(c)(3) nonprofit organization focused on emergency medical identification, rider safety, and emergency contact accessibility. Through scannable emergency QR profiles and rider safety resources, we help make critical emergency information accessible to first responders and loved ones when communication may not be possible.

Phones are often damaged, thrown, locked, or inaccessible during serious accidents. A Hit Me Helpers QR identifier is designed to remain visible and accessible during emergencies, helping first responders quickly locate important information without requiring a password or unlocked device.

As a community-supported 501(c)(3) nonprofit organization, our mission is to make emergency identification resources accessible to riders. Donations and sponsorship support help fund safety kits, emergency identification technology, and rider safety initiatives.

Yes. Users maintain control over the information included in their emergency profile. Profile information is stored securely and can be updated or deactivated at any time. Access is designed to provide emergency visibility while supporting user privacy and account control.

Emergency profiles may include emergency contacts, allergies, medications, medical conditions, blood type information, and other emergency details selected by the user. The QR identifier acts as a secure access point to the user's emergency profile.

Absolutely. Users can log in to their account dashboard at any time to update emergency contacts, medications, allergies, or other profile information.

Users may optionally add emergency contacts to their profile. Authorized emergency contacts may receive SMS notifications if a QR profile associated with that individual is scanned during an emergency or safety-related event.

Users may opt in to receive SMS notifications related to account activity, support requests, and emergency QR profile scan alerts. Authorized emergency contacts may also receive SMS notifications if a QR profile associated with that individual is scanned during an emergency or safety-related event. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Yes. Parents and legal guardians may create and manage secondary emergency profiles for children under a parent or guardian account. Parents and guardians control the emergency information associated with child profiles and may update or deactivate those profiles at any time.

We recommend placing the QR identifier on the back-left or back-right side of a helmet or another visible location where emergency personnel can easily identify it during emergencies.

First responders can access a read-only emergency profile containing emergency contact information, medical alerts, and other emergency details selected by the user. The system is designed to be mobile-friendly and accessible during emergency situations.

Hit Me Helpers Foundation is an independent nonprofit organization focused on rider safety and emergency preparedness. Our emergency identification system is designed to support emergency communication accessibility and visibility for first responders and emergency contacts.

Create an account through our website, activate your emergency QR identifier, and customize your emergency profile with the information you want available during emergencies.

Community support helps us continue providing rider safety resources, emergency identification technology, outreach programs, and emergency preparedness initiatives for riders and their families.